Call Us: VA (804) 729-7401 | FL (727) 377-5522

Questions to Ask a Professional Cleaning Company


Hiring a professional cleaning company can be a game-changer for maintaining a pristine living or working environment. It’s certainly a worthy investment and a popular choice for those who find their time is limited with a busy work and family schedule.

However, asking the right questions is an essential step to ensure you’re getting the quality service you need. Here are seven questions to consider asking a professional cleaning company.

What Services Do You Offer?

This is one of the most essential questions to ask to ensure that the cleaning company provides the specific services you require. Whether it’s regular maintenance, deep cleaning, or specialized services like carpet or window cleaning, knowing ahead of time is important. We know some jobs may have unique needs so we offer customized cleaning packages.

What Cleaning Products Do You Use?

Knowing what products will be used in your living and working space is vital. We understand this is a very valid concern. Family members or employees in offices and pets can be affected by harsh products. These are some of the reasons we only use eco-friendly products. We also strive to minimize any impact cleaning products have on the environment.

Are Your Employees Screened?

Since cleaning services have staff that will be entering your home or office, knowing who is doing the cleaning is crucial. Ask about the company’s hiring process, background checks, and whether employees are trained and experienced in the specific cleaning tasks you need. A company that has been in business and had the same employees over the years is a good sign. We meticulously vet our staff and all cleaning technicians complete a rigorous training program personally designed by our founder.

What Is Your Pricing Structure?

Don’t hesitate to inquire about the pricing model before getting started. This knowledge is going to help you plan and budget for any expenses in hiring a professional cleaner. Whether it’s hourly, per session, or based on the size of the space, ask about any extra charges for specific services. Professional cleaning companies often offer customized packages to suit your individual needs. There may be add-on services you are looking for, such as deep cleaning in some rooms.

Can You Provide References or Reviews?

A trustworthy cleaning company should be able to offer references or share customer reviews. This allows you to gauge the experiences of others and verify the company’s reputation for reliability, thoroughness, and professionalism. We are proud of our satisfactory customer reviews, which you can view on our website and your satisfaction is our guarantee.

Do You Bring Equipment and Supplies?

Some cleaning companies bring their equipment and supplies, while others may expect you to provide them. Clarify this in advance to avoid any surprises and ensure that the cleaning teams are well-equipped to tackle the job efficiently. Take note, our staff brings only company-approved supplies to avoid any cross-contamination.

Are You Insured?

Of course, a professional cleaner will be careful and respectful of your property and belongings but in case of any unforeseen incidents, this is a crucial question. A reputable company should be fully insured and bonded. Our employees are a part of our trusted team and each of them knows our customers deserve all the consideration and respect we would show our own families.

Setting your mind at ease by asking these seven questions helps you to understand what’s involved and get familiar with the services offered. Kathleen’s Cleaning Service makes it simple to create a partnership that not only keeps your space spotless but also provides peace of mind and satisfaction with every cleaning session.

Our reliable, trusted staff uses only the most eco-friendly products. We strive to always provide thorough and friendly service, and we are proud of our customer testimonials. Visit us online to see what our customers have to say about us. And of course, we are here to answer any additional questions you may have. Virginia residents can call (804) 729-7401 and residents in Florida can call our Pinellas County location at (727) 377-5522.