• 10431 Patterson Ave Henrico, VA 23238
  • 08.00 am - 05.00 pm

OUR LOCATION

10431 Patterson Ave
Henrico, VA 23238

BUSINESS HOURS

Weekdays: 8:00 am-5:00 pm

FAQs

  • Will I have the same cleaning technician for each visit?

    While we make every effort to send the same cleaning technician(s) for every visit, that is not always possible due to vacations, illnesses, promotions, etc. However, all of our technicians are highly skilled and trained to complete a thorough and detailed clean in every home.

  • Will my cleaning be scheduled on the same day and time?

    While initial cleanings are often scheduled on another day to allow more time for a deep cleaning, you will be scheduled for a regular cleaning day on each recurring visit. We schedule our appointments in an order that results in the least amount of drive time in order to keep our prices reasonable and avoid trip fees, therefore no exact times can be guaranteed. If you prefer an AM or PM cleaning, we will make our best effort to accommodate those requests.

  • Do I need to pick up before the cleaner arrives?

    The better your home is picked up, the better job our cleaning technicians can do for you. If you are unable to get things picked up or have projects going on that cause you to be unable to be as ready for us as normal, we will do our best to clean and work around those areas. We do not move furniture to clean behind. Should you require us to pick up things (toys, clothes, etc.) we can do so for an additional charge. Please call our office for pricing.

  • What if I do not want a room cleaned?

    Please close the door to any rooms you do not wish to have cleaned. Likewise, please keep all doors open to those rooms you would like cleaned. Our cleaning technicians are trained not to enter rooms if doors are closed.

  • Do you have a guarantee?

    Our services are very thorough with %100 guarantee, and we pay extra attention to the small details. Should something be missed, please call us within 24 hours, and we will come back and correct the issue with no additional charge to you.

  • What supplies do I need to provide?

    We provide most (not all) cleaning supplies and equipment and use color coded microfiber towels to avoid cross contamination.  However, we do ask that you provide a roll of paper towels to be used on the toilets. If any of the surfaces in your home require the use of specialty products, you will need to provide those.

  • What if I need to cancel or reschedule?

    We understand that sometimes things come up that conflict with your cleaning appointment. Cancelling or rescheduling you appointment is never a problem.

    However, all cancellations must be made prior to 10:00am the last business day before your scheduled appointment. Therefore, if your appointment is on a Monday, then any cancellations must be made by the Friday prior at 10:00am. Please note, we have no access to voicemails, emails, or any messages after business hours or over the weekend.  You will be charged 1/2 of the cost of your cleaning for any late cancellations received as our staff must be paid once the schedule is posted.

  • How do I pay?

    We require a credit card on file at the time of scheduling your appointment. We can charge your card for you after each cleaning, or you may pay by check or cash on the day of your cleaning. If payment of check or cash is not received on the day of your cleaning, your credit card will be charged.

  • Should I tip my cleaning technician(s)?

    Gratuities are graciously accepted and left to the homeowner’s discretion.

  • What do you do with pets?

    Pets are no problem for us! However, if you have a dog that is the least bit aggressive, please contain him/her somewhere in the house, and let us know not to enter that area. Due to potential health risks, we do not clean litter boxes, urine, or feces.

CONTACT US

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