The home cleaning market is projected to reach $40.38 billion in 2025. When you think about it, that’s a surprisingly wealthy market. 

That’s why it’s so common for Americans to hire a cleaning service for their homes. 

However, it’s important to ask questions before you hire cleaners in order to get a reputable company. 

If you’re interested in a professional cleaning company, keep reading for advice on what questions to ask! 

1. How Much Will Your Services Cost?

Knowing the price of something is usually the first thing that comes to mind during purchase. When you’re on the search to hire cleaners, it’s no different. 

Cleaning companies often differ in price points, so it’s important to ask how much their services cost. The difference in price could be due to equipment, process, or location. 

On average in America, the price from the low to high end ranges from $65 to $350. If the company you’re interested in quotes you any higher, be sure to ask why. 

To ensure you’re getting what you’re paying for, ask for a cost breakdown as well. This will allow the company to explain how your money is being used. 

2. What Is Included in the Price?

When you’re spending your hard-earned money, you want to know exactly what is included in the cleaning cost. This is the company’s opportunity to explain everything that will be cleaned during their visit. 

Generally, they have a checklist that they abide by and clean for each home. Once they explain their process and checklist, bring up any questions or concerns. 

This is when you can ask for specific changes to their routine. If you need a certain area cleaned or don’t want them touching something, address them at this point. They should work with you to make sure you are satisfied with their work. 

3. Do You Have References?

References are a great tool to use to see how the company functions as a whole. This will give you insight into customer satisfaction and the level of work they do. 

Ask the company to provide a reference sheet so you can get opinions about their cleaning services. If they refuse or fail to offer one, this may be a red flag. 

When they give you the references, it’s important to call at least 3 to 5 different customers for varying opinions. Then you’ll want to ask questions like:

  • How was their quality of work?
  • Did they listen to your concerns and requests?
  • Did everything go smoothly?
  • Would you use their services again?

Those questions will give you a good idea of how the company conducts business and if you should use them. 

4. Do You Provide Cleaning Supplies?

Always ask if you should provide cleaning supplies or tools. Most companies will provide their own, but some small companies may require the use of vacuums, mops, brooms, etc. 

If they do not need any supplies from you, they’ll let you know that they have it covered. Usually, the larger companies will bring everything they’ll need to ensure they get the job done properly. 

As previously mentioned, smaller companies may need assistance, which may lower the overall cost for you. Ask what they’ll need and make sure you set it out for them so it is easily found.  

5. Are Your Employees Insured?

Asking about employee insurance is very important for liability reasons. Your company should have liability and workers’ compensation insurance. If not, it may be wise to go with another option to avoid any legal problems. 

The company’s liability insurance is important for damage reasons. If one of the employees accidentally harms any part of your home, it’s the company’s responsibility for compensation. 

If a worker gets injured on your property without worker’s compensation insurance, you could be liable for their injuries. Legally, this would put you in a difficult situation that could cost thousands of dollars. 

6. Do Your Employees Have a Background Check?

Employee background checks are very important in the home cleaning industry. When you have strangers in your home while you’re at work, you need to make sure you can trust them. 

Background checks are there for your safety and security. If your cleaning company’s employees don’t have a clean past, you’re putting the safety of your home at risk. 

Thankfully, most companies understand this risk and undergo strict background checks. If they don’t provide these checks, try a different company. Your belongings and possessions are not worth the possibility of damage or theft. 

7. How Long Will the Cleaning Take?

If you’ll be out of your residence while the company is cleaning, you’ll want to know how long it will take them to finish the job. The company should provide you a timeframe for the service. 

Most cleaning services offer a 3-hour cleaning. However, if it’s their first time in your home, it may take them a little longer. Usually, they will need to deep clean everything on their first visit. 

Then, regularly scheduled cleanings will take a shorter time to finish since the company has gotten the initial deep clean out of the way. You can then set up a cleaning schedule that works for future visits. 

Find the Right Professional Cleaning Company for You! 

Asking these questions can make all the difference in quality when looking for a professional cleaning company. 

Hopefully, the cleaning process goes smoothly and you’ll be relaxing in your spotless home in no time. 

Don’t forget to contact us for any of your cleaning needs. Katleen’s Cleaning Service will provide the highest quality cleaning!